❓Frequently Asked Questions

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Shipping

Q: Where do you ship from?

A: We ship most orders from our international warehouse, depending on availability. Delivery typically takes 7–14 business days. You’ll receive tracking info as soon as your order ships.

Q: How much is shipping?

A: Shipping is completely free for any and all orders!

Q: Do you ship internationally?

A: At this time, we only ship within the United States and Canada. More countries coming soon!

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Returns & Refunds

Q: What is your return policy?

A: You have 30 days from delivery to return your item if you’re not satisfied. Items must be unused and in original packaging. Read our Return Policy for more info.

Q: What if my item arrives damaged or incorrect?

A: Please visit our return policy page.

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Orders

Q: How can I track my order?

A: Once your order ships, you’ll get a tracking number via email. You can also check your tracking status anytime on our Order Tracking page.

Q: Can I cancel or change my order?

A: If your order hasn’t shipped yet, contact us immediately, we will do our best to help.

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Payments

Q: What payment methods do you accept?

A: We accept major credit/debit cards (Visa, MasterCard, AMEX), PayPal, and Shop Pay. All transactions are securely processed.

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Product Questions

Q: Are your products dishwasher-safe?

A: Most are! Each product page specifies whether it’s dishwasher-safe or hand-wash only. For best results, we recommend hand-washing items with wood or removable blades.

Q: Are your materials food-safe?

A: Yes — all PantryPop products are made from BPA-free, food-grade materials and are safe for daily use.